About us – steelsophia.com

SteelSophia: Where Steel Meets Serenity

In a workshop where the clang of metal meets the whisper of fragrance, SteelSophia was born. Founded by Sophia, a blacksmith’s apprentice turned artisan, the brand blends raw craftsmanship with delicate elegance. Each knife, forged through fire and precision, carries the strength of steel and the soul of its maker.

Parallel to this, Sophia crafted scents inspired by metal’s transformative journey—smoky, earthy, yet refined. Paired with hand-poured candles, they evoke warmth amidst industry.SteelSophia isn’t just a label; it’s a dialogue between resilience and grace, for those who value art in every cut, every breath.

FAQ

1.I ordered your item how can I track it?

Firstly, thanks for your support for my small business. You can track the order via the tracking code we send to your mailbox. Sometimes the mail might be blocked by your mail system. Please check your junk box or contact us via our after-sales e-mail address info@steelsophia.com to get the tracking code if this situation happens.

2.How long does the delivery takes?

The delivery time is unstable because of a lot of reason. It’s about 15-25days to the USA and 20-40days to other countries. Sometimes it might be a little longer when the items are under review by our customs.We will also keep some of my hot sale crafts in the USA warehouse I rent, they have a much faster delivery to the USA, like 3-5days. The item is various, you can contact us directly if you need to make an urgent order.

3.My order never shows up after the tracking code says it’s delivered?

Firstly, please check your mailbox, most of the postman won’t call you when the order comes.Secondly, feel free to contact us via info@steelsophia.com We will contact our shipper for assistance.

4.It’s over the promised delivery time but I still haven’t got my order?

The reason is various when an order is not delivered in time, especially because our crafts are mainly knife shape things. It might be reviewed by your customs, detained by customs, or lost during the transit.Please feel free to contact us, we will check the tracking information with our shipper. We may need some of your patience in getting the order if the order is under review by your customs. And we will provide resending or refund if it’s detained or lost during the transit.

5.My order is failed to be delivered?

This situation is mainly happening because of an insufficient address according to the explanation of the post office (USPS especially). So please make sure the address is as exact as possible when you place an order. Please understand that buyer need to take the loss if you are providing the wrong address for delivery.

6.I got a broken item/wrong item?

Our product may contain some parts that are not so solid, and might broke under strong stoke during the transit. We provide a replacement or repair kit for this situation. And we will resend you the correct item if you got the wrong one.

7.I don’t want the order now, can I cancel it?

Yes, but please contact us within 24hours, a cancellation is unacceptable after the order was shipped out.

8.I don’t want my order any more, can I return it?

Sorry, we can not accept returns because most of the crafts here are not able to send back to us, they will be detained by our customs. So please make sure you really want my crafts before placing an order. What I can promise is all the pictures and videos of my craft are real so you will get what you see.

9.Can I get some spare parts to repair the craft?

I usually provide free parts (when it’s available for repairing) for customers to repair their craft, but the customer needs to overtake the shipping cost.

10.Scam?

As a small businessman, I will never never(another never is to emphasize) scam anybody who supports my small business. You can also contact me directly via info@steelsophia.com when you have any doubts about your order. Yes, the problems happen sometimes, especially because of the specific characteristics of my crafts, but I never scam anyone for any reason.